CHAPTER 3
ORGANIZATIONAL BEHAVIOR
OBJECTIVES:
1. The students are
able to explain the definition of words concerning with
organizational behavior.
2. The students
are able to explain the tips for running an effective Meeting.
1. INTRODUCTION TO WORKING TOGETHER
Leading employees to achieve the
objectives of the organization is one of the most challenging roles of
management. Motivating people to accomplish these objectives is a crucial part
of the leadership role and one of the most difficult. The study of
organizational behavior is the study of how people work together, and how their
behavior affects performance. In a team or a group, everyone should work
together in order to produce the desired results. If one person does not
cooperate, then the desired result cannot be achieved.
MOTIVATION
Motivation is the process of
stimulating employees so that they perform better in order to reach company
objectives as well as personal goals.
Characteristics of motivation
- Motivation originates within the
self. People can only be motivated about
things that they truly want to
achieve.
- Work-related behavior is
influenced by external factors. These factors include rewards, such as
pay, and threats.
- Performance is influenced by the
situation in which it occurs. The situation can be positive or
negative. Environmental factors include the people around us or even the company’s
reputation or technology.
One model of how managers can motivate employees and
affect performance
- Managers must determine the needs
of their employees.
- Managers must find out what their
employees want from their jobs.
- Managers must first set their own
performance goals and objectives before sitting down with their
employees to formulate their goals.
- Managers must make sure the goals
and objectives are realistic.
- Managers must link the rewards to
the desired outcomes of their goals and
objectives.
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- Managers must ensure that rewards
are significant, not trivial.
- Managers must ensure that star
performers are rewarded more than good
performers, and good performers rewarded more than poor performers.
QUESTIONS
Answer the following questions based on the passage!
- What is meant by the study of organizational behavior?
- What is organizational behavior it self?
- Explain how people in a sport team work together in order to produce the desired results? What happens if one person does not cooperate?
- What makes a group of people successful when working together?
- What is motivation?
- Mention three characteristics of motivation!
- What motivates people to do good job?
- What types of incentives are used in this country to motivate workers? Do you think they are effective? Explain!
- How can managers motivate employees and affect performance?
- Describe some individuals you have difficulty working with! What are the causes of the difficulty?
- Describe some individuals you work well with! Why do you work well together?
- Think about a situation in your life when you were extremely productive and efficient. What factors influenced your behavior?
- Rank the following answers according to your opinion, if the question is “What do I want from my job?”
- Good communication - Job
Security
- Promotion and Growth - Good Benefits
- Power and Influence -
Autonomy and Freedom
- Full Appreciation for
Work done - Good Pay
- Interesting and
Challenging Work - Pleasant
Working Conditions
Now give reason(s) why
you rank like that !
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2. LANGUAGE SKILL
RUNNING AN EFFECTIVE BUSINESS
Managers need to have meeting with
employees to accomplish desired goals and for two-way communication. Before
calling a meeting, however, the manager must decide if a meeting is the best
way to achieve his or her objective. If it is, the following are some tips to
guide you in running an effective business meeting.
Tips for Running an Effective Meeting
☺Objective à What is the goal, purpose, or basic reason for holding a meeting?
☺Participation à include only participants
who can influence the fulfillment of the meeting objective.
☺Agenda à Through a memo, let
participants know in advance:
- The purpose for meeting
- The time
- The place
- Topics to be discussed
- What materials(plans, facts, or
data) they need to prepare.
☺Time à Set time limits in advance.
- Begin punctually
- End on time
☺Communication
- Stick to the meeting objective
- Discuss only one issue at a time
- Give everyone a chance to speak
(don’t allow one person to dominate the
discussion)
- Ask probing questions to keep the
discussion moving
- Summarize important points.
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MEMO
The following is
the example of memo.
To : Production Line Employees
From : Giles Depardieu, Operation Manager
Re : Special Departmental Meeting
Date : October 10th
In order to meet
the upcoming production deadline, we must discuss and develop a plan of action.
I would like each of you to be prepared to present your action plans as briefly
and concisely as possible. The meeting will be tomorrow from 9 A.M. to 10 A. M.
in the Executive Conference Room.
Please be prompt.
COMMUNICATION STRATEGIES
When you are
leading a meeting, it is important to encourage participation among them in a
positive way. The following are some key phrases to use while running a meeting
- That’s an interesting idea.
- I’m glad you brought that up.
- Keep talking, you’re on the right
track.
- How can we build on that idea?
- That’s great. How can we do it?
- What else do we need to consider?
- I like that.
- etc
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